Sofa Express are Not Favorable
Sofa Express are Not Favorable
Sofa Express are Not Favorable
Sofa Express are Not FavorableWhen they did speak with customer representative, all reviewers were given excuses that did not hold up or they were put off Often customers' calls were not returned. Calls to the customer service department at Sofa Express seem to go unanswered in many cases or to be dealt with in less than an acceptable manner. Two say they were promised removal of their old furniture to the curb, but when the delivery agents arrived the customers had to argue to get the promised service. Customer Service Sofa Express customers also have several complaints concerning customer service.
It seems that Sofa Express sofas have poor cushion density, which leads to rapid compression and shifting of filling leaving flat, uncomfortable cushions on a relatively new sofa. A third review complains that the throw pillows and back pillows "were junk." After receiving equally defective replacement pillows, this customer had to wait another six weeks to resolve the situation only to find that she was sent another defective set of pillows. When another customer noted that the stiffness of the cushions kept her feet off the floor, she was actually told by a customer representative that the cushions would settle by 20%-30% within thirty days and that most complaints were due to too much compression within the first six months. One customer complains that within eight months of her sofa purchase from Sofa Express the cushions were flat and the filling had shifted.
The cushions on sofas sold by Sofa Express obviously do not have quality filling or back pillows according to the reviews.
It seems that Sofa Express sofas have poor cushion density, which leads to rapid compression and shifting of filling leaving flat, uncomfortable cushions on a relatively new sofa. A third review complains that the throw pillows and back pillows "were junk." After receiving equally defective replacement pillows, this customer had to wait another six weeks to resolve the situation only to find that she was sent another defective set of pillows. When another customer noted that the stiffness of the cushions kept her feet off the floor, she was actually told by a customer representative that the cushions would settle by 20%-30% within thirty days and that most complaints were due to too much compression within the first six months. One customer complains that within eight months of her sofa purchase from Sofa Express the cushions were flat and the filling had shifted.
The cushions on sofas sold by Sofa Express obviously do not have quality filling or back pillows according to the reviews.
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